At Swimmer Shop, we engineer our swimwear for peak performance and durability. We stand behind the quality of every product we ship from our Oakland warehouse. However, we understand that sometimes a product may not meet your exact expectations. This policy is designed with the same clarity and precision as our gear, ensuring a straightforward and fair process for returns and exchanges.

Policy Analysis & Customer Focus: Based on our menu and product offerings, our primary target clients are serious and competitive swimmers, trainees, coaches, and fitness enthusiasts who demand high-performance gear. Our website style is professional, detailed, and security-conscious, mirroring the precision required in competitive swimming. Our product lines, such as FINA APPROVED CHLORINE RESISTANT and RACING SWIMWEAR, are built for specific, demanding use. This policy reflects our commitment to quality and our understanding of our community’s needs.

1. Our Return & Exchange Promise

We offer a 15-day return or exchange window from the date you receive your order. Items must be unworn, unwashed, in original packaging, and with all tags attached. Your satisfaction is our priority.

2. Step-by-Step Process

Step 1: Initiate Your Request

Within 15 days of delivery, contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange.

Step 2: Receive Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return to our Oakland facility.

Step 3: Ship Your Return

Securely package the item(s) with the RMA number clearly visible on the outside of the package. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Return Address:
Swimmer Shop Returns
2948 Meadow Lane
Oakland, CA 94612, US

Step 4: Inspection & Processing

Once received, our team will inspect the item(s) within 3-5 business days. Upon approval, we will process your refund or ship your exchange.

3. Refund Timeline & Method

  • Timeline: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Method: Funds will be returned to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account depends on your financial institution’s policies.
  • Exchanges: For size or color exchanges, we will ship the new item via Standard Shipping (DHL/FedEx) at no additional cost once the return is approved. For exchanges to a more expensive item, the price difference will be charged.

4. Non-Returnable Items

To ensure the safety and hygiene of all our customers, the following items are FINAL SALE and cannot be returned or exchanged:

  • EQUIPMENT & ACCESSORIES for hygiene reasons (e.g., goggles, swim caps, earplips, nose clips).
  • Any item that is worn, washed, damaged, or missing its original tags and packaging.
  • Custom-made or personalized items.

Note: This aligns with industry standards for swimwear and accessories, ensuring all products meet our high standards of quality and safety for our global community.

5. Return/Exchange Request Email Template

To expedite your request, please use the template below when emailing us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Swimmer Shop Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [e.g., Size Issue, Defect, Change of Mind] Please advise on the next steps and provide the RMA number and return instructions. Best regards, [Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number (Optional)]

6. International Returns

As we serve swimmers worldwide (excluding remote carrier-defined regions), international customers are responsible for any customs duties or taxes incurred when shipping returns to the US. We cannot mark return packages as “gifts” or with a reduced value.

Need Help? Contact Our Team

For any questions regarding our Returns & Exchanges Policy, our dedicated team is here to help.

Email: [email protected]
Address: 2948 Meadow Lane, Oakland, CA 94612, US
Website: swimmerau.com

Splash Boldly, Live Freely.