FAQ

Our chlorine-resistant training swimwear is engineered with advanced fabric technologies that significantly reduce the damaging effects of pool chemicals. This means longer-lasting durability, maintained elasticity, and vibrant colors even with frequent, intense training sessions. It’s built for swimmers who demand gear that keeps up with their regimen.

FINA Approved swimwear meets the strict technical standards set by the international governing body for aquatic sports. This certification ensures our racing suits (for Boys, Men, and Women) comply with competition regulations regarding material, buoyancy, and coverage. It’s the gold standard for competitive swimmers aiming for peak performance in official meets.

Absolutely. Our curated collections cater to the entire swimming community:

• Competitive Swimmers: Our BOYS/MENS/WOMENS RACING SWIMWEAR and FINA APPROVED lines.
• Dedicated Trainees: Our CHLORINE RESISTANT TRAINING SWIMWEAR for Men & Women.
• All Enthusiasts: A full range of EQUIPMENT & ACCESSORIES to complement your swim.

From boys and girls to men and women, we focus on high-performance gear for serious swimmers.

All orders are processed and shipped from our warehouse in Oakland, California, USA. We pride ourselves on quick turnaround, with orders processed within 1-2 business days before handoff to our carrier partners.

Note: We ship globally but cannot deliver to a few remote regions. Delivery times are estimates and may vary based on destination and customs processing.

Yes! Once your order ships, you will receive an email with your tracking number and a link to monitor your package’s journey to you, wherever you train in the world.

We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your peace of mind, allowing you to focus on your performance, not payment security.

Yes! We welcome and ship to customers across Asia (and globally), excluding only specific, remote areas as defined by our carriers. Our global delivery network is designed to serve swimmers in their lanes worldwide.

Confidence in your gear is paramount. We offer a straightforward return process:

• Return Window: 15 days from the date you receive your item.
• Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
• Process: To initiate a return, please contact our support team at [email protected] to request a Return Authorization (RA) and instructions. We aim to make returns as smooth as your stroke.

We strive for perfection in every order. If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will promptly arrange a replacement or solution and cover any associated shipping costs.

Our dedicated support team is here to help. For order inquiries, returns, or any questions, please email us at [email protected]. We’re committed to ensuring your complete satisfaction with the Swimmer Shop experience.

Swimmer Shop is based in Oakland, California, USA. Our operational address is 2948 Meadow Lane, Oakland, US 94612.